Terms of Service

These terms govern your use of the Future Wash website and the car care services we provide in the San Francisco Bay Area. By requesting service, joining a monthly plan, or using this site, you agree to them.

Services

Future Wash provides professional waterless exterior cleaning, with optional interior services, at your home, workplace, our retail locations, airport lots, and for commercial fleets. Service availability depends on your location, site access, weather, and scheduling capacity. We may decline or reschedule service where a vehicle or location cannot be serviced safely.

Payment

How you pay depends on the service:

• Airport washes are paid in full when you book.
• Wash at Work: you save a card when you request a wash, and it is charged after your wash is complete, at the price quoted when you booked (member pricing applies once your membership is verified). If we add or adjust a service at your request, we'll confirm the new price with you before charging.
• Wash at Home plans are billed at onboarding and then automatically each month (see below).
• Shopping center visits (Santana Row and Oakridge) are paid at the end of your service.

Add-ons and extras are billed at the rates shown when you book. Prices may change with notice; for monthly plans, changes take effect on your next billing date.

Wash at Home Plans

Wash at Home plans are charged in full during your onboarding call and then automatically on the same day each month. Plans have a 3-month minimum commitment; after that they are month-to-month with no cancellation fee. Plan fees are non-refundable, including for unused washes within a billing period. Plans cover the specific vehicle and service level you enroll; adding vehicles requires a separate plan or a custom arrangement.

To pause or cancel after the minimum term, call or text (888) 399-9274 or email support@futurewash.com. Cancellation stops future billing; the current billing period is not prorated or refunded, and you may use any remaining service in that period.

Future Wash Membership

The Future Wash Membership (monthly or annual) gives member pricing at our shopping center locations and on Wash at Work. There is no contract and you can cancel anytime through your membership account or by contacting us; cancelling stops future renewals. Monthly memberships include a 30-day money-back guarantee; annual memberships are non-refundable. Membership does not cover Wash at Home plans.

Cancellations and Rescheduling

You can change or cancel a Wash at Work or Wash at Home appointment free of charge until 6:00 PM the day before your scheduled service. Airport bookings cancelled before your arrival date are refunded in full. Late cancellations, or vehicles that aren't accessible at the scheduled time, may incur a service charge, which we will tell you about in advance. To change or cancel, reply to your confirmation email or call or text (888) 399-9274.

You are responsible for providing safe, legal access to the vehicle at the scheduled time, including parking access, gate codes, and keys where needed. Appointment windows are estimates and may shift due to traffic, weather, or earlier jobs; we will notify you of significant changes, and weather-related rescheduling is always free.

Satisfaction Guarantee

If you're not satisfied with a wash, tell us within 24 hours and we will return and re-clean the affected areas at no charge. The guarantee covers re-performance of the service. It does not cover pre-existing damage, conditions requiring paint correction or specialty restoration, or new soiling that occurs after we leave.

Vehicle Condition and Limitation of Liability

Our waterless process is safe for factory paint, clear coats, paint protection film, and ceramic coatings when the surface is in sound condition. We are not responsible for pre-existing damage, including failing clear coat, prior scratches or swirls, chipped or peeling paint, loose or aftermarket trim and accessories, water leaks, or wear-related defects. Please remove valuables before service; we are not responsible for items left in the vehicle.

To the fullest extent permitted by law, Future Wash's total liability arising from any service is limited to the amount you paid for that service, and we are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that cannot be limited under California law.

Communications

By providing your phone number you agree we may contact you by call or text about your appointments and account, as described in our Privacy Policy.

Changes to These Terms

We may update these terms; the "last updated" date reflects the current version. Continued use of our services after a change means you accept the updated terms. These terms are governed by the laws of the State of California.

Contact Us

Future Wash · San Jose, CA · support@futurewash.com · (888) 399-9274